Shipping policy

Shipping Policy

Meiva ships jewelry and accessories to the delivery address provided at checkout.

Shipping availability, delivery options, and any shipping charges are shown during checkout before the order is placed. Free shipping messages shown in the store apply according to the conditions displayed at the time of purchase.

After an order is placed, the customer receives order updates using the contact information provided at checkout. When tracking is available, the tracking information is sent by email, SMS, or the order status page.

Delivery times can vary by destination, carrier, customs processing, local holidays, weather, and other events outside the store's control. The estimated delivery information shown at checkout or in the shipping confirmation is an estimate, not a guaranteed delivery date.

Customers are responsible for entering a complete and accurate delivery address. If a parcel cannot be delivered because the address is incomplete, incorrect, refused, or unavailable for delivery, we will help review the case with the carrier when possible.

International orders may be subject to import duties, taxes, customs fees, or local charges required by the destination country. These charges are not controlled by Meiva and may be collected by the carrier, customs office, or local authority.

If your order arrives damaged, incomplete, or different from what you purchased, contact us through the store contact page and include your order number and clear photos so we can review the issue.

For support, contact us at info@meivajewelry.com.